Please read the FAQ before you email us.
FAQ!
Patch Notes
What changed in the latest patch?
Consult the patch notes!
PC/Mac/Linux
Will this game be available on every desktop platform?
Yesn't. There will be Windows and Linux versions, but I'm not sure abut MacOS, as I don't have one.
Where do I find my UNLOSTALE save data on Windows?
- Press ⊞ Win + R
- Type %localappdata% into the opened "Run" window and hit Enter
- Find the "Unterdale_2_3" folder
- And there are your save files!
- (I know, this name sucks, but it was originally planned to call the game like this)
Or if you need step-by-step instructions, please reference this guide.
Where do I find my UNLOSTALE save data on macOS?
Let's be honest, I don't know. However, they should be in the same place as the UNDERTALE ones.
My game isn't working.
Check the troubleshooting guide! If it doesn't answer your question, email us!
Will the borders and achievements from the UNDERTALE PS4/Vita version be added to the PC/Mac/Linux version?
This feature is currently work in progress. Stay tuned!
I'm having trouble running UNDERTALE on Linux!
Since Undertale is a 32-bit game, you may need to install 32-bit libraries for Linux. Check this Humble Bundle article for more information.
PlayStation® 4/5 and XBox One/Series X/S
Will there ever be a console version of this game?
Very likely no. I don't have extra money to pay for GMS license for consoles. BUT there is a chance of UNLOSTALE being ported to consoles in the future, if it becomes popular enough.
Will there be a PlayStation® Vita version of UNLOSTALE?
No, there will not be a Vita version of UNLOSTALE. The Vita is dead.
Physical / Collector's Editions
Will there be a physical edition of the game?
No, I am not Toby Fox and I have no rights to SELL this game in any condition. If you want to have a physical copy of UNLOSTALE, you can download the game and burn it to a CD or DVD. Or you can print the game files to a paper and put them in a box ^^
Will there be a Collector's Edition of the game?
No, I am not Toby Fox and I have no rights to SELL this game in any condition. BUT if you want something like this, you can just ask me to send you all previous "In-development" versions of UNLOSTALE, and I will send them to you for free
Making UNLOSTALE
What did you use to make this game?
Game Maker Studio 2024.2.0.132. I used to use Game Maker Studio 1.4 (UndertaleModTool) and the original UNDERTALE's codebase, but I decided to rewrite the game from scratch as Toby's determination in the code conflicts with my determination.
Why this piece of shitcode even exists?
Because I do not understand how UndertaleEngine by TML233 works.
Other Versions
Will you translate the game to [language].
I do understand only two languages: Russian and English.
I have absolutely no resources to translate this game to another languages.
If I plan to do a new language, I'll make a Crowdin page for these purposes.
Will you do a port of the game to iOS.
Never.
Will you do a port of the game to [platform]
Only if this one is available in GMS free license.Please don't email me about this.
TROUBLESHOOTING
If you have trouble downloading the game or need to download it again, try the FAQ first.
OSX
Controller doesn't work on OSX.
I can't fix this. GameMaker doesn't have controller support for OSX.
WINDOWS
It says the game failed to launch and the game does not start. Then it says it could not initialize D9 D3D surfaces or something.
Either there aren't enough graphic resources, or your video card has some sort of compatibility issue.
Try:
- Closing everything else.
- Shrinking resolution.
- Make sure all video card drivers are up to date and you have the latest version of DirectX.
I have a European keyboard and Z,X, and C are in inconvenient locations.
You can also use ENTER for Z , SHIFT for X, and CTRL for C. This way you can play the game one-handed. Or you can just use a joypad.
Doing an action, game crashes with an error message // OR // Some other strange bug that does not crash the game but is clearly unintended // OR // Game consistently crashes/freezes at a certain point
Email me, I will try to fix the issue.
Plane turns tiny.
No resolve. Intentional.
Are you sure? That really seems like a bug.
IT'S ON PURPOSE!!!!!!!
ANDROID
Controller does not work on Android (either Bluetooth or OTG one).
Controller support is not in our current todo list.
Touch UI buttons do not work or they are misbehaviour.
Email me, I will try to fix the issue.
CONTACT
If the FAQ and Troubleshooting guides couldn't help you, email me directly. I will answer you, but keep in mind I live in +10 GMT timezone.
Include the following:
- A description of the problem, what you see on screen, and what happened shortly before you encountered it
- Your operating system (Windows 7/8/10, macOS, Linux, Android (4/5/14/etc.), etc.)
- Where you downloaded the game from (Steam, This website, etc.)
... and send your email to:
unlostale
@
mail.0nl.ru
(Ah... were you hoping you could copy and paste it...?)
(Sorry.)
(I'm too lazy to do "mailto:" thing.)